Privacy Policy

Glans hair AB

Org. Nr: 559149-5741

Postal Address: Källparksvägen 22, 187 67 Täby, SWEDEN

Email: Info@glancehair.com

GENERAL TERMS AND CONDITIONS

The following general terms and conditions are applicable for all agreements made with Glans hair AB, 559149-5741 (furthermore stated as Glans hair). By ordering from Glans hair, you thereby accept these terms and conditions when ordering in our webshop. Orders made by persons under the age of 18 are considered cash purchases and require a parent or guardian’s approval. Glans hair reserves the right for any typographical errors in text and images, as well as errors in the product specifications of all products in our range. Glans hair also reserves the right to correct any errors in the product availability information. In order to get the best results from your product, we recommend that you follow our care guidelines. Read more on our website about care guidelines. 

PRICES AND PAYMENT

Every price is provided inclusive of VAT. Apart from the price of the product, there may be additional costs for payment and delivery depending on which method you choose. Information regarding prices, terms of delivery and payment methods are clearly shown at the checkout. The total sum to be paid will clearly be shown before you confirm your order or confirm the amount to be paid. Campaigns or price reductions will be applied either to the product or by giving a discount on the website. Our campaigns and offers are valid as long as stocks last or until a given end date.

Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.

KLARNA

Glans hair offers Klarna as an alternative method of payment. Choose to pay immediately, later or in installments. Glans hair works with Klarna in Sweden.

CREDIT CARD PAYMENT

You can purchase goods from Glans hair by using Visa and Mastercard cards which are approved for internet shopping via Klarna. No extra charges apply. 

DISCOUNTS 

Discounts, including student discounts, do not apply to sale items or gift vouchers. Our promotions cannot be combined with each other and you are unable to use two different discount codes on the same order.If you have a discount code, use it at the checkout.

At the checkout, you can choose the delivery method that is available for your region and see which delivery times apply. We strive to have all our items in stock. Should a product not be available for immediate delivery, it will be clearly stated beside the product. Should we be unable to fulfill the agreed delivery date then we will contact you. Should the package not arrive, please inform us within 14 days of the order date. Your package may be delayed during national holidays, campaigns or transport disruptions. Note that changes in delivery may occur during the weekends. When your order leaves our warehouse, you will receive an email that your product is on its way. 

Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.

PostNord 1-2 WORKING DAYS

All orders placed from Monday to Friday before 2pm local time (GMT+1) will be sent the same day. 

For deliveries outside the Nordic region (Sweden, Norway, Denmark and Finland) we use FedEx. The delivery time is an estimated 3-4 working days.

STANDARD DELIVERY

Our warehouse usually packs your order within 24 hours from ordering (valid from Mondays to Fridays).  

Delivery time:

EU and the United Kingdom: 3-4 working days.Outside the EU: Delivery times vary depending on which country the package is going to.

FedEx usually delivers the package home to you or to your mailbox. Bulky packages will be sent to your nearest post office where you can fetch it later.

Some orders are also sent via the local post. Please have a look at your local post’s website with the tracking number provided in the delivery confirmation or contact customer service for more information.

Variations may occur when delivering to remote locations or due to national holidays.

RETURN, REFUND, COMPLAINTS

Glans hair wants all our customers to feel secure when shopping with us and that you always have the right to cancel your purchase and return your items back to us. You as the customer are responsible for all shipping costs incurred when returning or exchanging goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product’s character and form. Should you have received an incorrect or faulty item, we will reimburse you for the cost of return delivery. For questions you can reach us on info@glancehair.com.

RETURNS

All returns must be returned as follows:

Pack the product well into the same package / bag that it came in. Or use your own packaging / box.

Use our return form that you can find here. 

Send your return form along with your order to Glans hair AB, Källparksvägen 22, 187 67 Täby, Sweden.

Hand in your package at the nearest post office. Keep the receipt.

Due to hygienic reasons, please observe that it is not possible for us to accept returns if the hair has been tried on. The hair has to be returned with the product’s complete original packaging. If the product is sealed (with a golden string or similar), the seal shall not be removed.

RIGHT TO RETURN If you would like to cancel your order or return your goods, please notify us in writing within 5 working days of the date you received your goods. This is done by email. On the Consumer Agency’s website, you can find a standard form for exercising your right to return goods. You have a further 14 days to return the goods. We will refund your money, preferably using the same payment method that you used when ordering (or, if payment has not yet been paid for the goods, make sure the return is reflected in your account balance), as soon as possible. The refund will be paid back to you within 14 days of you informing us that you want to return the goods, this on the condition that we have received the goods or proof that you have returned the goods. You the customer are responsible for all shipping costs incurred when returning or exchanging goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product’s character and form.

EXCHANGE

We do not offer exchanges, but it is possible to return items as stated above and to place a new order online.

REFUNDS

Glans hair guarantees to refund in accordance with the return rights. The whole value is refundable on the condition that the products are returned in the same condition as they were sent out to you in. This means that the goods must not have been damaged, soiled, washed, altered or worn and that any labels and tags are intact. If the item is in a modified form, an assessment of impairment will be made. The decrease in value will not be refunded.

If you have received a defective product, you should immediately notify Glans hair and return the item in compliance with the above information. For goods that are deemed to have a defect, Glans hair will provide a full refund for those goods. The rules herein do not limit the existing statutory rights. With regard to a service that has already been started, returns can only be done for those services that have not yet been carried out.

PRODUCT CLAIMS

If you believe that a product is defective or faulty, please contact us or send it back for a refund. In order for Glans hair to assess the item in question, the entire product must be returned along with an in-depth description of the problem and how the product was used. If the entire product/order is not returned to us, we cannot perform a complete assessment of the issues with the item and can only base any refund decision off of the part we have received.In the event of problems with hair attachment, please contact the individual or the salon that performed the service, as this individual is responsible for performing the service correctly. Unfortunately, we cannot reimburse costs for hair attachment or removal of hair extensions.In the event of a defective/problematic product, the customer will not have to pay any costs. Glans hair will pay return shipping, as long as a receipt (or copy of a receipt) is provided. Any refund request must be made within a reasonable time from receipt of the order.

If you as a private person have received a faulty product, you have the right to return the goods within three years from the time you received the product, and within two months from the time you discovered or should have discovered the error.

PRODUCT RESPONSIBILITY

Glans hair renounces any responsibility for how the product is used and disposed of to the purchaser. The buyer has sole responsibility for use of the product, and must personally check any allergies or irregularities. Glans hair recommends that the products are always used in the manner stated in the product information on the website. The only information which is up to date is that which appears on Glans hair’s official website.

PRIVACY POLICY

We comply with the General Data Protection Regulation (GDPR). In connection with your registration and ordering, you agree that we store and use your information in our organisation in accordance with GDPR in order to fulfil our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact us in such cases via email.

FORCE MAJEURE

Glans hair is not responsible for delays in performance caused by circumstances beyond the reasonable control of Glans hair. In case of force majeure, Glans hair is entitled to additional time to which to fulfil their commitments. Examples of such circumstances include, but are not limited to, strikes, terrorist acts, war, supplier, transport or production problems, exchange rate fluctuations, government regulatory actions, or natural disasters. If such a circumstance lasts more than two months, both sides have the right to terminate this Agreement without the other party and / or entitled to receive compensation or obliged to provide compensation.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.